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TSL Privacy Policy

Privacy Policy

This Privacy Policy explains how TSL Lighting Ltd (“TSL”, “we”, “our”, “us”) collects, uses, and protects your personal data when you interact with us – whether online, in person, or as part of our services.

We take your privacy seriously and are committed to handling your data fairly, lawfully, and transparently.

Data Controller: TSL Lighting Ltd, Gateway House, Bilton Road, Kingsland Business Park, Basingstoke, RG24 8LJ.
Contact: [email protected] (Data Protection Compliance Manager).

1. Information we collect

  • Contact details – such as your name, email address, phone number, and company details when you contact us or work with us.
  • Business information – such as invoicing and payment details, project information, and communication records.
  • Website usage data – such as IP address and browsing behaviour if you visit our site.
  • Employment-related information – if you apply to work with us or freelance for us, including CVs and references.

2. How we use your information

  • Provide our services, including supplying lighting and rigging equipment.
  • Manage projects, orders, and billing.
  • Respond to enquiries and provide customer support.
  • Meet legal and regulatory requirements (e.g. tax, accounting, right-to-work checks).
  • Improve our website, services, and communications.
  • If you’ve opted in, send you updates such as newsletters or marketing emails.

3. Sharing your information

  • With trusted service providers (e.g. IT, payment processors, delivery partners).
  • Where required by law or regulation.
  • With professional advisers (e.g. accountants, HR providers).
  • We never sell your data.

4. How we store and protect your data

  • Electronic data is stored securely on Google Workspace systems under appropriate agreements.
  • Paper records are stored securely and destroyed when no longer needed.
  • Access to your data is limited to authorised personnel only.

5. How long we keep your data

  • We only keep your personal data for as long as necessary for the purposes it was collected, or as required by law.
  • Project and billing records – for the duration required by tax law.
  • CVs and applications – kept for up to 4 years.
  • CCTV data – automatically erased after 90 days.

6. Your rights

  • Access the personal data we hold about you.
  • Request corrections to your data.
  • Request deletion of your data (where legally possible).
  • Object to certain types of processing (e.g. direct marketing).
  • Request transfer of your data to another service provider.
  • To exercise your rights, please contact [email protected].

7. Changes to this policy

  • We may update this policy from time to time. The latest version will always be available on our website.