The Role:
Working within TSL’s Operations Team, the Team Leader plays a vital hands-on role in the day-to-day operation of one of our warehouse departments. Based at our Basingstoke warehouse, you will be responsible for supervising and leading a team of Warehouse Technicians, ensuring efficient throughput, maintaining TSL’s high quality standards, and supporting the Department Manager in the smooth running of the department. This is a varied, physical role that suits someone who leads by example, takes pride in the standard of their work, and thrives in a fast-paced environment.
Key Responsibilities
Team Leadership
- Supervise and motivate the team to achieve operational goals and deadlines.
- Demonstrate strong leadership qualities, such as accountability, integrity, and a positive attitude. This willinspire your team and set a positive example for the department head.
- Delegate tasks effectively and provide clear guidance and support.
- Ensure staff are aware of and have access to all relevant information to their assigned tasks.
- Provide performance feedback to the department manager prior to teams 1:1 catch ups.
- Identify training needs and report to the department manager.
- Supervise staff to ensure that all work areas are kept clean, tidy and efficiently organised.
In the absence of the Department Manager
- Assume responsibility for the day-to-day operations of the department.
- Make critical decisions and solve problems independently.
- Coordinate with other departments to ensure smooth workflow.
- Attend Department Manager meetings in the absence of the Department Manager.
Operational Excellence
- Support the daily operations of the department, including receiving, storing, and shipping equipment.
- Ensure adherence to quality standards and procedures, including checking prepped equipment before it leaves the department for dispatch.
- Checking-in of equipment returned from hire, against the rental system. Log and report any shortages or
damages. - Troubleshoot equipment issues and coordinate delivery to the repair team as needed.
Customer Service
- Interact with Freelancers and Customers in a professional and courteous manner.
- Resolve customer inquiries and complaints promptly and efficiently.
Departmental Support
- Assist the Department Manager in developing and implementing departmental changes and improvements.
- Communicate any operational issues to the Department Manager and resolve where possible.
Health, Safety & Compliance
- Adhere to the company’s Health and Safety Policy at all times, including safe manual handling practices.
- Ensure compliance with all company policies, rules, procedures, and obligations.
Representing TSL
- Clients, suppliers, and drivers regularly visit the warehouse. It is essential that you represent TSL and its
reputation to the highest standard at all times. - Conduct yourself in a professional and courteous manner around clients and visitors at all times.
- Maintain a good standard of personal appearance and presentation.
- A cheerful demeanour, engaging personality, and sense of humour would be a huge advantage in this role.
Skills & Qualities Required
Essential
- Proven leadership and supervisory experience, with the ability to motivate and direct a team in a fast-paced
environment. - Strong organisational and time management skills, with the ability to prioritise workload and keep the team
on track during busy periods. - Strong spoken English and interpersonal skills for effective communication with colleagues, clients, and
visitors. - Practical, hands-on ability with the confidence to lead by example on the warehouse floor.
- Attention to detail and a commitment to accuracy, with an understanding of what high-quality equipment
preparation looks like. - Sound problem-solving and decision-making ability, capable of resolving day-to-day issues without always
referring upward. - Flexible and adaptable; able to respond to changes in workload, hours, and schedules at short notice.
- Proactive and self-motivated, capable of working on own initiative as well as supporting and directing others.
- Good IT literacy, preferably with working knowledge of Google Drive.
- Physically fit and able to undertake regular manual handling of heavy and bulky equipment.
Desirable
- Previous experience with professional lighting, audio, rigging, or technical event equipment.
- Experience in a warehouse, rental house, or live events environment.
- Electrical or electronics knowledge and/or qualifications.
- Valid forklift truck licence (training can be provided for the right candidate).
- An interest in or passion for the live events and entertainment industry.
What We Offer
You’ll work with world-class lighting equipment on some of the biggest events in the UK and Europe, within a
supportive team that values your contribution. We offer training and development opportunities to grow your
technical skills, and the chance to be part of a fast-growing company with an outstanding industry reputation.
How to Apply
Please send your CV and a brief covering letter via www.tsllighting.com/current-vacancies or email it directly to
[email protected] stating the position you are applying for.